Crown Valley Academics LLC Privacy Policy

Last updated: July 2, 2025

1. Who We Are

Crown Valley Academics LLC (“CVA,” “we,” “our,” or “us”) is an academic support management and referral agency that coordinates between clients and independent contractors who provide tutoring services. We do not provide tutoring ourselves but facilitate smooth coordination between parties to ensure clients are matched with the best professionals for their academic goals.

Business address:
30 N. Gould St #43604, Sheridan, WY 82801
Contact:
📧 crownvalley.privacy@gmail.com
📞 (949) 441-2090

2. Information We Collect

We collect the following types of information:

  • Contact Data: Includes your full name, email address, phone number, and mailing address. This information is typically collected through our website forms, over the phone, by email, via text message, or on paper intake forms.

  • Student Data: Includes information like grade level, school name, learning goals, and course subjects. This is usually provided by the parent, guardian, or adult learner.

  • Billing Data: Includes invoice totals, payment status, and the last four digits of your credit card (tokenized through Stripe or another secure processor).

  • Usage Data: Includes tutoring session schedules, attendance history, and SMS/chat transcripts. This may be collected through our scheduling platform (e.g., TutorBird), text conversations, phone calls, or email.

3. How We Collect It

We collect personal and student information through:

  • Online intake and contact forms on our website

  • SMS and live chat when you text our business number

  • Phone calls or email conversations with our staff

  • In-person meetings or signed paper agreements

4. Why We Use Your Information

We use the information we collect for the following purposes:

  • To schedule tutoring sessions and send reminders via SMS or email

  • To process billing and payments for services

  • To provide progress updates to clients or parents

  • To communicate service announcements, including referral incentives or limited-time promotions

  • To respond to client inquiries and ensure smooth coordination of services

We rely on your consent and/or our legitimate business interest in providing a high-quality client experience. You may opt out of marketing communications at any time — see Section 7 for details.

5. How We Share Information

We do not transfer any consumer data to external organizations under any circumstances, including for operational or service purposes. We also do not share mobile opt-in or SMS consent data with third parties for any reason.

We only share essential information with:

  • Independent Tutors, to help them personalize instruction based on the student’s name, academic subjects, and learning goals.

  • Trusted Service Providers such as QuickBooks, Google Workspace, TutorBird, and Stripe, to manage accounting, communications, scheduling, and payment processing.

All data sharing is limited to the minimum necessary to perform services.

6. Data Retention & Security

We retain client records for as long as tutoring services are active and for three years afterward, unless a longer period is required by law. Your information is stored securely in platforms that use encryption both at rest and in transit. Access is limited to authorized personnel only and managed through role-based permissions.

7. Your Choices

SMS/Text Messages
You may receive SMS messages from us related to session reminders, progress updates, billing, and promotional messages like referral programs.

By checking the opt-in box on our website or texting our number, you consent to receive messages from Crown Valley Academics at (949) 441-2090.

This includes:

Session reminders

Scheduling updates

Billing notifications

Progress updates

Announcements (e.g., referral program offers)

New availability

  • Frequency: Typically 2–4 messages per week

  • Opt-out: Text STOP, END, QUIT, or UNSUBSCRIBE to stop receiving texts

  • Help: Text HELP for customer service or email us at crownvalley.privacy@gmail.com

  • Message & data rates may apply

We never share your mobile number or opt-in status with third parties.

Email Marketing
You can opt out of promotional emails at any time by clicking “unsubscribe” at the bottom of any marketing email.

Access or Correction Requests
To access, correct, or delete your personal information, email us at crownvalley.privacy@gmail.com with the subject line “Privacy Request.” We’ll respond within 30 days, as required by law (including CCPA if applicable).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page, and if appropriate, we will notify active clients via email or SMS.

9. Contact Us

Have questions about this policy?

📧 Email: crownvalley.privacy@gmail.com
📞 Phone/SMS: (949) 441-2090

Crown Valley Academics  Privacy and Policy for Messaging

At Crown Valley Academics, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  1. Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form in our website.

  2. Data Usage: We use your data solely for scheduling, confirming and reminding appointments and customer service assistance or address customers’ inquiries.

  3. Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  4. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  5. Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.

  6. Contact Crown Valley Academics at (949) 441-2090 or contact@crownvalleyacademics.comfor HELP or to STOP or CANCEL receiving messages.

  7. Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to contact@crownvalleyacademics.com or (949) 441-2090.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

  8. Non-Sharing Clauses: • Crown Valley Academics does not share your data with third parties for marketing purposes. • Crown Valley Academics  does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.